Chatbots in simplest terms are computer programs developed using artificial intelligence that reduces manual effort by giving automated responses to queries. They make collection of information for commonly asked questions easy and effortless. It is extensively used in the customer service business across industries. When you chat in a website, the initial conversation is mostly carried by a bot; well mostly. Till, the conversation becomes more personalized and human intervention is required. Chatbots has improved the efficiency of services in industries where automated assistance or customer service is important.
While chatbots are existing for a while now, with Facebook’s launch last year, the whole world is going crazy with these. IBM and Microsoft have also released exclusive platforms to build chatbots.
Chatbots functions with artificial intelligence. They respond dynamically according to user queries avoiding repetitive information that might be a case with live chat. It’s an intelligent application that take care of user’s preferences and respond accordingly.
How do they work
What are the benefits
Who are the celebs (source from VentureBeat)?
Chatbots across Industries
Chatbots are extensively used in the retail industry where virtual assistants give product suggestions, delivery tracking, offer launces etc to customers.
Thus, chatbots have reached to a new level across different industries. Want some help in building or customizing one for your business? Connect with our team today.